Helpdesk
Our Helpdesk team is available to assist you with any problems you encounter while using encapsia®. Support is available 24/7 and can be reached via phone or email. However, we recommend contacting support via phone for time sensitive issues.
Email: helpdesk@cmedtechnology.com
Phone: Country specific Helpdesk phone numbers are listed in the table below
- Calls are Toll-Free (excluding China and Vietnam). However, you may be charged if calling from a mobile phone.
- Please be sure to have your study name and username available if reporting a new issue, or the ticket number when contacting support about an existing case.
Country | Phone Number |
Argentina | 0800-345-1691 |
Australia | 1800 325 088 |
Belgium | 0800 74 031 |
Bulgaria | 0800 46 002 |
China | 400 120 1833 (not Toll-Free) |
Denmark | 80 25 41 80 |
France | 0 805 98 79 95 |
Germany | 8001801513 |
Italy | 800 727 461 |
Japan | 0800-080-9443 |
Moldova | 0800 60009 |
Netherlands | 0800 0222281 |
New Zealand | 0800 449 296 |
Poland | 800 005 074 |
Serbia | 0800 301167 |
Singapore | 800 492 2552 |
South Africa | 080 098 2223 |
Spain | 900 751 037 |
Thailand | 1800014525 |
United Kingdom | 0800 060 8766 |
US/Canada | 866 871 7028 |
Vietnam | +84 24 4458 2258 (not Toll-Free) |