Helpdesk

Our Helpdesk team is available to assist you with any problems you encounter while using encapsia®. Support is available 24/7 and can be reached via phone or email. However, we recommend contacting support via phone for time sensitive issues.

Email: helpdesk@cmedtechnology.com

Phone: Country specific Helpdesk phone numbers are listed in the table below

  • Calls are Toll-Free (excluding China and Vietnam). However, you may be charged if calling from a mobile phone.
  • Please be sure to have your study name and username available if reporting a new issue, or the ticket number when contacting support about an existing case.

Country Phone Number
Argentina 0800-345-1691
Australia 1800 325 088
Belgium 0800 74 031
Bulgaria 0800 46 002
China 400 120 1833  (not Toll-Free)
Denmark 80 25 41 80
France 0 805 98 79 95
Germany 8001801513
Italy 800 727 461
Japan 0800-080-9443
Moldova 0800 60009
Netherlands 0800 0222281
New Zealand 0800 449 296
Poland 800 005 074
Serbia 0800 301167
Singapore 800 492 2552
South Africa 080 098 2223
Spain 900 751 037
Thailand 1800014525
United Kingdom 0800 060 8766
US/Canada 866 871 7028
Vietnam +84 24 4458 2258  (not Toll-Free)